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How rp99k Handles Your Personal Data

This Privacy Policy explains what data rp99k collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and exactly how we use, store and protect that information.

Account data protectedDANA, OVO, GoPay wallet info handled securelyNo third-party data sellingYou can request your data anytimeIndonesia-region eligible access
rp99k How rp99k Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what data rp99k holds, correct something on your account, or ask us to remove your information, reach out through any of the channels below. When contacting us about a data request, include the email address or DANA, OVO or GoPay wallet number linked to your account so we can locate your record quickly and respond accurately.

Live Chat Open the chat widget inside your account dashboard. Mention 'data request' in your first message and our team will route it to the right person.
Email Support Send your data query to our support address found in the Help section of your account. Include your registered wallet number for faster processing.
Account Help Centre Log in and visit the Help Centre under account settings. You can submit a formal data access or deletion request directly from there, on any device.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is part of how the account system works — not a separate feature. Your login credentials, wallet details and transaction records are stored with encryption, and access inside our systems is limited to staff who need it to do their job. Here is what that looks like in practice across the four areas that matter most to your account.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security and Access

Account login uses OTP verification sent to your registered mobile. If we detect a new device or unusual location, an additional check is triggered before access is allowed.

Data Retention

We keep your account data while your account is active. If you close your account, we retain only what applicable local law requires us to hold, then delete the rest on schedule.

Your Rights and How to Use Them

You have the right to access, correct or request deletion of your personal data where local law in your eligible region allows it. Submit requests via live chat or the Help Centre inside your account.

Common Questions About Your Privacy on rp99k

These are the questions we hear most often about how your data is handled, who can see it, and what you can do about it. Each answer reflects how our account system actually works — not a generic policy summary.

No. Your e-wallet identifiers are used only to process your deposits and withdrawals. We do not pass them to advertisers or unrelated third parties under any circumstances.

Log in, go to the Help Centre under account settings, and submit a data access request. Include your registered wallet number so we can locate your record and respond promptly.

Yes, where local law in your eligible region permits it. Submit a deletion request via live chat or email. We will confirm what can be removed and process it within a reasonable timeframe.

Active account data is held while your account remains open. After closure, we retain only what applicable legal obligations require, then delete remaining personal records on a set schedule.

Your support conversation — including any wallet reference numbers shared — is stored in our system so follow-up is consistent. Only support staff handling your case can access that history.

We use session cookies for login continuity and analytics cookies to improve the lobby. You can block or delete cookies through your browser settings, though some account functions may be affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.